The information provided by you is very valuable and will be helpful to protect other EC21 members from possible repeat offences by suspected company.

Please note that EC21 is unable to mediate disputes between companies regarding alleged fraud. In all such cases, our policy is to block/delete the suspected company’s account on our site.

When a user reports a fraud with sufficient physical proofs, we block/delete the suspected company’s Homepage, Products, and Trade offers from our site and may also cancel their membership to guard against possible repeat offences. We also maintain a blacklist of offenders to ensure that they do not gain admittance to EC21 at a later date.  

Please be vigilant at all times and see useful tips on how to prevent frauds at here.